1 → 3 → 3 to reach a customer service representative
STATE YOUR PURPOSE:
You’re calling to file a formal complaint. Explain that you’re concerned about Costco selling products from suppliers linked to human rights violations.
Mention this contradicts Costco’s own commitments to ethical sourcing and human rights.
You’re especially concerned because these suppliers are based in or profiting from occupied territories, which violates international rulings like the 2024 ICJ decision and UN resolutions.
ACTION ACTION ACTION
Emphasize that you expect Costco to cut ties with suppliers.
Be ready to mention product categories from the list below
FRESH PRODUCE
Jaffa Brand Clementines
Jaffa brand Oranges
Jaffa brand Grapefruit
Persimmons
Pomegranates
Carmel Agrexco Dates
FRESH PRODUCE
Jordan River
King Solomon
Tamara Barhi Dates
Premium Medjoul
Fancy Medjoul
Royal Treasure
PROCESSED FOODS
Osem Pearl Couscous
Sabra Brand Hummus
HOUSEHOLD ITEMS
Keter Plastics Products
Silk’n products
IMMEDIATE ESCALATION
Make it clear you don’t want your concern to be just noted and dismissed.
Politely but firmly ask to speak with a supervisor or someone in a higher position.
If met with resistance, emphasize:
This is an urgent ethical issue, not a typical customer concern.
You want to ensure the complaint is taken seriously and reaches the appropriate team.
Ask if there is a specific contact or department you can be referred to for issues related to supplier ethics or sourcing policies.
TAKE A REFERENCE NUMBER
Before ending the call, ask for a reference number for the complaint.
Write down the reference number, date, and name of the representative for follow-up.
